Frequently asked questions

EatRoot is a commission-free platform that gives restaurants everything to take orders directly and grow — online ordering, reservations, an AI phone receptionist, kiosk, delivery and marketing — all connected to your POS and kitchen.

Most restaurants launch in days. The AI website builder drafts your site and menu from a photo or existing listing, you review it, connect payments, and start taking direct orders the same week.

No. EatRoot is built to be set up without code. Our team and the AI builder do the heavy lifting, and support helps you connect payments and your POS.

Yes. You can run EatRoot ordering on your existing site with a widget, or move to a full EatRoot-built site — whichever you prefer.

Your guests order directly from your own website, app, QR code or kiosk — so there is no marketplace taking 30–40% of the ticket. You pay for the EatRoot products you use and keep the rest of every order.

Pricing scales with the products you switch on. Starter is $0/month with a small per-order fee, Growth is a flat monthly price with 0% commission, and Scale is custom for multi-location and community operators. See the pricing page for the full comparison.

No. Turn on ordering today and add reservations, AI phone, kiosk, delivery or marketing whenever you are ready — you only pay for what you switch on.

No setup fee and no lock-in. You can upgrade, downgrade or cancel anytime, and changes take effect on your next billing cycle.

Web ordering, a branded mobile app, QR dine-in order and pay, self-order kiosk, the AI phone, and connected marketplaces — all flowing to one order screen.

Yes. QR dine-in lets guests scan, browse, order and pay from their seats, which turns tables faster and lifts the average check.

Yes. Dispatch through third-party driver networks like Uber and DoorDash Drive without the marketplace, run your own driver app, or pool a community fleet — depending on your plan.

EatRoot AI picks up on the first ring during the rush, takes orders and books tables in a natural voice, answers common questions, and sends everything to your POS — so you never lose a sale to voicemail or hold music.

Yes. The AI books tables and, with reservations turned on, manages deposits, waitlists and reminders to cut no-shows and protect your best covers.

It answers in a natural, human-sounding voice and is tuned to your menu and policies, so most guests simply get a fast, helpful answer.

Yes. Orders from every channel — web, app, QR dine-in, kiosk and the AI phone — drop straight onto your POS and print in the kitchen, so staff work from one screen instead of five tablets.

No. Kiosk and QR run on standard tablets and phones, so you can start with hardware you already have and scale up later.

Yes. Growth covers up to three locations, and Scale is unlimited with multi-location menus, pricing and reporting from one dashboard.

You do. Because guests order directly with you, their data, orders and loyalty stay with your restaurant instead of a marketplace that rents them back to you.

We use encryption, access controls and monitoring, and we support GDPR obligations. See our Privacy, GDPR and Cookie policies for details.

Yes. You can export your menus, orders and guest data, and we keep it available for a reasonable period after cancellation.